Customer Support Liaison

2 days ago


Unionville, Ontario, Canada Jonas Club Software Full time

We are seeking a dedicated professional to join our team as a Customer Support Liaison. This role is ideal for those who are self-motivated, patient, and dependable individuals who like to help others solve their problems.

About the Role

This position is responsible for participating in the day-to-day processes of the Support Team, including queue management, call coverage, responding to emails, and assisting with the growth and management of our reference account base.

The successful candidate will be an integral part of our high-growth organization, working closely with other departments or offices as necessary to expedite resolutions and promote a high-quality, professional service-oriented company image among clients.

Responsibilities include troubleshooting client issues in a timely manner, serving as a primary support liaison between clients and Jonas Club Software, and keeping clients informed of progression with issues through written or verbal communications.

Key Qualifications
  • Experience in accounting-based applications preferably in the Private or Public Golf Club Industries, Hotel, or other related Hospitality Industries
  • 2-3 years of customer service experience, preferably in the software industry
  • Courteous and professional phone manner, demeanor, and attitude are essential
  • Proven ability to meet deadlines, excellent organizational, time management, punctuality, and customer service skills
  • Ability to work independently and coordinate efforts with other team members
Benefits

We offer an excellent salary range of $45,000 - $65,000 per year, depending on experience, as well as a great business casual working environment and career growth opportunities.



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