Customer Service Assistant
3 days ago
Work Term: Casual
- Work Language: English
- Hours: 20 to 25 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 7 months to less than 1 year
- or equivalent experience
**Asset languages**:
- Mandarin
- Persian
- Korean
**Work setting**:
- Music academy
- Music school
**Tasks**:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Perform general office duties
- Receive payments
**Computer and technology knowledge**:
- Salesforce
- Internet
- MS Excel
- MS Outlook
- MS Word
**Area of specialization**:
- Musical instruments
**Security and safety**:
- Credit check
- Criminal record check
**Transportation/travel information**:
- Own transportation
- Willing to travel
**Work conditions and physical capabilities**:
- Attention to detail
- Bending, crouching, kneeling
- Fast-paced environment
- Hand-eye co-ordination
- Repetitive tasks
- Walking
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Screening questions**:
- Are you available for shift or on-call work?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
**Other benefits**:
- Free parking available
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