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Service to Sales Representative

1 month ago

Burnaby, British Columbia, Canada OpenRoad Auto Group Full time
Unlock Your Potential with OpenRoad Auto Group

Are you a customer service enthusiast looking to take your career to the next level? Do you have a passion for sales and a knack for building strong relationships? We're seeking a highly motivated Service to Sales Team Member to join our dynamic team at OpenRoad Auto Group.

About the Role:

This is an exciting opportunity to work with a variety of OEM brands, including Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, and Volkswagen.

  • Provide exceptional customer service and determine each prospective client's vehicle needs by asking questions and listening.
  • Demonstrate to clients not only the value of their current vehicle, but also the value of them considering an upgrade to their vehicle.
  • Facilitate Purchase Paperwork of a client's vehicle on the Company's behalf based on approved Appraisal values provided by CVA and confirmed by the sales manager on duty.
  • Pass off clients who are interested in upgrading their vehicle to a newer one to the sales team and ensure a seamless handoff.
  • Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
  • Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment.
  • Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
  • Ensure Clients happiness to give the dealership the best opportunity at retaining this client's business moving forward.
  • Set goals for each month's productivity; plan and organize how to reach those objectives.
  • Attend Department Meetings as Required
  • Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
About Us:

OpenRoad Auto Group is one of the largest and fastest-growing automotive retail groups in the country, representing 21 automotive brands across 34 locations. We're proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. As one of Canada's Best Employers and Best Managed Companies, we're looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

What We Offer:
  • Opportunity to work with a variety of OEM brands
  • Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
  • Internal and External, Training & Development opportunities for skill development and growth
  • Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
  • Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
  • Recognition and Engagement Events
Requirements:
  • Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
  • The ability to work effectively with all levels of the organization.
  • Strong computer skills (internet & MS Office), with ability to maintain records using computerized system.
  • A Current VSA MDC License (or the willingness to obtain one)
  • Strong Time Management & Prioritization Skills
  • Strong Customer Service Skills.
  • A valid British Columbia Driver's License with a good driving record.

We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. If you're passionate about delivering exceptional customer service and have a strong desire to grow with a dynamic organization, we encourage you to apply today