Front Office Operations Coordinator
1 month ago
The Assistant Front Office Manager is a key member of the Front Office team, responsible for ensuring a smooth operation and delivering exceptional guest and employee experiences.
Key Responsibilities:- Coordinate all aspects of the Front Office to meet and exceed guest expectations and maintain Fairmont brand standards.
- Lead and manage Front Office operations during assigned shifts, providing guidance and support to colleagues as needed.
- Maximize occupancy and average rate through participation in budget outlook and yield management.
- Review arrival reports and VIPs to ensure procedures are followed.
- Oversee group business requirements, including room status and blocking, convention agendas, and special requirements.
- Assist in scheduling staff based on productivity levels, recognizing the need for periods and customer service requirements.
- Act as a member of the Primary Emergency Response Team, following emergency procedures and general crisis situation procedures to ensure overall safety and security in the hotel.
- Two years of proven supervisory experience in Front Office.
- High guest service orientation with the ability to lead employees to achieve goals and work in a participatory team environment.
- Highly organized career with the ability to be flexible with work hours, days off, assignments, and additional duties.
- Ability to work well under pressure in a fast-paced and constantly changing environment.
- Impeccable professional presentation.
- Strong working knowledge of Microsoft Windows operating system and Microsoft Excel and Word applications.
- Excellent written and verbal communication, interpersonal, and leadership skills.
- Hospitality Administration program diploma or degree from a recognized institute.
No remote work options available.
Full-time employment.
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