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Strategic Learning and Development Expert
2 months ago
BMO is seeking a highly skilled CRM Learning Solutions Specialist to join our team. As a key member of our organization, you will be responsible for designing, developing, and implementing learning solutions that enhance retention and knowledge transfer.
Key Responsibilities- Develop clear, engaging, and compelling learning solutions that meet business objectives.
- Apply design expertise to create learning solutions that achieve visible and measurable improvements to individual and group performance.
- Work on a variety of projects, initiatives, and platforms to support the execution of business strategies.
- Act as a trusted advisor to assigned business groups, influencing and negotiating to achieve business objectives.
- Assist in the development of strategic plans, identifying emerging issues and trends to inform decision-making.
- Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Conduct independent analysis and assessment to resolve strategic issues, ensuring alignment between stakeholders.
- Monitor and track performance, addressing any issues and developing effective project plans to facilitate the building of learning programs and curriculum.
- Develop and manage business/group programs, reviewing their effectiveness and recommending enhancements.
- Provide advice and guidance to assigned business groups on design challenges, assessing performance gaps, and recommending solutions.
- Design and develop solutions that help advance human performance and drive business impact, with a customer focus mindset.
- Conduct design analysis, scopes project objectives, and analyzes target audience expectations.
- Define learning objectives, describes tasks and activities, estimates resource requirements, and creates detailed design structure.
- Write, storyboard, and edit learning and performance support interventions, ensuring they are instructionally sound and developed on time, within scope and budget.
- Maintain an external network to understand the competitive landscape and keep abreast of industry developments and new technology solutions and trends.
- Break down strategic problems, analyze data and information to provide insights and recommendations.
- Participate in the management of vendor relationships and network with industry contacts to gather and identify competitive insights and best practices.
- Build effective relationships with internal/external stakeholders and participate or act as a lead on multiple internal projects varying in size and complexity.
- Typically between 5 - 7 years of relevant experience and post-secondary degree in a related field of study or an equivalent combination of education and experience.
- Knowledge of accessibility principles/practices and the implications for design and development.
- Knowledge of adult learning theory, instructional methodologies, technology-enabled design, and learning methods.
- Experience in the design and development of training for multiple delivery methods.
- Strong knowledge of web development processes and familiarity with authoring tools.
- Design thinking.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
- Verbal & written communication skills.
- Collaboration & team skills.
- Analytical and problem-solving skills.
- Influence skills.
- Data-driven decision-making.
BMO is committed to an inclusive, equitable, and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.
