Collections Specialist

4 weeks ago


Calgary, Alberta, Canada Rentokil Initial Full time

Rentokil-Terminix Canada is a leading pest control provider to the property management sector, renowned for its innovative technologies and certified specialists protecting millions of homes and businesses across Canada.

We are seeking an experienced bilingual collections expert to join our fast-paced collections team, based out of our Calgary office. The Collections Specialist will be responsible for managing collections within an assigned territory.

To succeed in this role, you must be able to perform the following essential duties:

  • Work independently and identify overdue or problem accounts
  • Contact customers daily to collect delinquent balances
  • Document collection activity and maintain follow-up on all past due accounts
  • Experience with complex debt collection software and adaptability
  • Respond to customer AR calls regarding account inquiries
  • Provide documentation to customers requesting invoices, statements, etc.
  • Handle cash application disputes and process credit cards as needed
  • Maintain good customer relations and work solidly as a team with various departments
  • Possess excellent communication skills, a pleasant phone manner, and ability to speak clearly
  • Capable of following written and verbal directions and working autonomously with daily tasks
  • Support team initiatives as defined by manager and be highly organized with strong attention to details
  • Possess problem-solving skills

Requirements

  • High school diploma or GED – required
  • Post-secondary education in a related area of study - preferred
  • 2-4 years of professional collection experience - preferred
  • Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint
  • Knowledge of Google Suite, especially Google Drive and associated programs frequently used at Rentokil-Terminix North America

A career with Rentokil-Terminix offers a professional trajectory filled with opportunity, rewarding high performance and providing exceptional customer experience. We offer competitive pay, benefits, and a supportive work environment.

  • Great benefits – Medical, Dental, and Vision
  • Employer-matched RRSP program up to 3.5% of your base salary per year
  • Paid sick and vacation days
  • Short and long-term disability
  • Life Insurance


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