Front Office Manager

2 weeks ago

Banff, Alberta, Canada Banff Aspen Lodge Full time
Job Summary

We are seeking an experienced and skilled Front Office Manager to join our team at Banff Aspen Lodge. As a key member of our management team, you will be responsible for providing exceptional guest service, managing the day-to-day operations of the Front Desk, and leading a team of front office staff.

Key Responsibilities
  • Guest Service
    • Provide outstanding service to guests, ensuring their needs are met and exceeded.
    • Effectively handle guest queries and concerns, responding professionally and efficiently.
  • Front Desk Operations
    • Oversee the day-to-day operations of the Front Desk, ensuring smooth and efficient check-in and check-out processes.
    • Manage front office staff, providing guidance, training, and coaching to ensure excellent service delivery.
  • Leadership and Development
    • Lead by example, demonstrating strong leadership skills and a commitment to excellence.
    • Develop and implement strategies to improve guest satisfaction and loyalty.
    • Provide ongoing training and support to front office staff, ensuring they have the skills and knowledge needed to deliver exceptional service.
  • Revenue Generation and Control
    • Monitor and control room revenue, ensuring accurate and timely billing.
    • Manage front office inventory, ensuring adequate supplies and minimizing waste.
  • Health and Safety
    • Ensure compliance with health and safety regulations, maintaining a safe and secure environment for guests and staff.
    • Monitor and report any safety issues or concerns.
  • Job Requirements
    • Experience: 4 years front desk experience, with prior supervisory experience an asset.
    • Education: Hospitality diploma or degree, with CPR and First Aid certification.
    • Criminal Record Check: Required.
    • Availability: Must be available to work a variety of shifts, including evenings, weekends, and holidays.
    What We Offer
    • Competitive salary range: $58,000.00-$64,000.00 per year.
    • Benefit plan, including medical, dental, and vision coverage.
    • Annual education allowance to support professional development.
    • Opportunities for career advancement and professional growth.

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