Customer Service Representative, Financial Services
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Financial Services division.
As a key member of our team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues they may have in a timely and professional manner.
Key Responsibilities:
- Provide top-notch customer service, ensuring that every interaction is positive and memorable
- Analyze customer needs and provide solutions to resolve issues promptly and effectively
- Maintain a thorough knowledge of our financial products and services to offer advice and guidance to customers
- Identify opportunities to upsell or cross-sell relevant products and services to customers
Requirements:
- High school diploma or equivalent required; undergraduate degree preferred
- 1+ years of relevant experience in customer-facing roles, preferably in the financial industry
- Exceptional listening and communication skills, with a focus on delivering results-driven customer experiences
- Digital literacy across a range of devices and systems
What You'll Get:
- A competitive salary of $45,700 - $61,000 per year, based on your experience and qualifications
- Ongoing training and development opportunities to enhance your skills and career growth
- A dynamic and supportive work environment that values diversity, equity, and inclusion
- The chance to work with a leading financial institution, shaping the future of banking and financial services
About Us:
TD Bank Group is a global leader in financial services, serving over 27 million customers worldwide. We're committed to enriching the lives of our customers, communities, and colleagues through our vision of being a better bank.
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