Customer Service Representative, Financial Services

2 weeks ago


Ottawa, Ontario, Canada TD Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Financial Services division.

As a key member of our team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues they may have in a timely and professional manner.

Key Responsibilities:

  • Provide top-notch customer service, ensuring that every interaction is positive and memorable
  • Analyze customer needs and provide solutions to resolve issues promptly and effectively
  • Maintain a thorough knowledge of our financial products and services to offer advice and guidance to customers
  • Identify opportunities to upsell or cross-sell relevant products and services to customers

Requirements:

  • High school diploma or equivalent required; undergraduate degree preferred
  • 1+ years of relevant experience in customer-facing roles, preferably in the financial industry
  • Exceptional listening and communication skills, with a focus on delivering results-driven customer experiences
  • Digital literacy across a range of devices and systems

What You'll Get:

  • A competitive salary of $45,700 - $61,000 per year, based on your experience and qualifications
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A dynamic and supportive work environment that values diversity, equity, and inclusion
  • The chance to work with a leading financial institution, shaping the future of banking and financial services

About Us:

TD Bank Group is a global leader in financial services, serving over 27 million customers worldwide. We're committed to enriching the lives of our customers, communities, and colleagues through our vision of being a better bank.



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