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Senior Manager of Non-Market Housing

2 months ago

Vancouver, British Columbia, Canada City of Vancouver - CA Full time
Job Summary

The City of Vancouver is seeking a highly skilled and experienced professional to fill the role of Director of Affordable Housing Operations. This position will play a critical role in overseeing the successful operations of the City's non-market housing portfolio, ensuring the maintenance and delivery of affordable housing for a diverse population in Vancouver.

Key Responsibilities
  • Strategic Leadership: Provide strategic leadership in property management for the City's non-market housing portfolio, offering financial and management consulting to non-profit and co-op housing providers and administering directly managed non-market housing stock.
  • Program Development and Delivery: Lead the planning, development, and delivery of health and housing programs to support access to subsidized/affordable housing for a diverse resident population.
  • Operational Guidance: Provide strategic and operational guidance to management and administrative teams, overseeing internal departments, contractors, and consultants.
  • Emergency Response: Manage and report on emergency maintenance responses, ensuring safety and functionality.
  • Business Planning and Development: Develop short, medium, and long-term strategies, operating plans, targets, and measures for business units, identifying opportunities to optimize service delivery and develop business case proposals for new or altered service models.
  • Trend Monitoring and Analysis: Monitor trends and emerging issues in social housing and support services, making recommendations as needed.
  • Policy Development and Implementation: Develop and implement procedures, methods, standards, policies, and practices to ensure operational efficiency, compliance, and risk mitigation.
  • Regulatory Compliance: Ensure compliance with Occupational Health and Safety regulations and other regulatory requirements.
  • Service-Level Agreements: Manage service-level agreements within Facilities Operations and with external agencies, overseeing consultants and contractors for maintenance, repair, and janitorial services.
  • Risk Management: Identify and mitigate risks to the public and staff using City facilities, providing on-scene control and emergency response management during major emergencies.
  • Business System Solutions: Implement business system solutions to improve tenant management processes and workflow practices.
  • Quality Control and Assurance: Create quality control/assurance documentation systems, supporting VAHEF in managing leasehold agreements and leading audits to ensure appropriate subsidy allocation and compliance.
  • Staff Management: Develop and manage direct and indirect reports at union and non-union levels, handling selection, training, coaching, performance management, and other people practices.
  • Reporting and Presentations: Prepare reports and presentations for senior leadership, chairs, and facilitates meetings with stakeholders, and represents management on committees.
  • Regulatory Compliance: Ensure compliance with WorkSafeBC regulations, addressing concerns timely and ensuring workplaces meet regulatory standards.
  • Work Planning and Budgeting: Develop an annual work plan with timelines and an operating budget, including capital expense requests, submitting funding requests to BC Housing and other sources, and negotiating BC Housing contracts.
  • Reporting Requirements: Ensure compliance with reporting requirements set by the City, BC Housing, and other funders.
  • Performance Management: Lead performance management across the Residences, providing guidance, coaching, and feedback to supervisors, identifying training needs, and organizing or developing training.
  • Disciplinary and Grievance Matters: Manage disciplinary or grievance matters and resolve conflicts positively.
  • Collaboration and Communication: Collaborate with other social service providers and agencies, communicates with residents to provide information and respond to inquiries or complaints, and liaises with other City departments, agencies, and government offices as required.
Qualifications
  • Education and Experience: Master's degree in property management, business administration, public administration or a related discipline is preferred plus considerable experience in senior administration of a non-profit or public organization; preferably in the non-profit housing sphere, or an equivalent combination of education and experience.
  • Experience and Skills: Experience in developing strategic plans, accountability or evaluation frameworks; managing performance by objectives; budget development and management; mediating stressful situations; human resource management in a union setting; facilities management.
Requirements
  • Driver's License and Record Checks: A current and valid Class 5 BC Driver's License or higher and a satisfactory driving record.
  • Police Record Check: A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.