Account Director

4 weeks ago

Mississauga, Ontario, Canada Brand Momentum Full time
Job Description

About the Role

We are seeking an experienced Account Manager to join our team at Brand Momentum. As an Account Manager, you will be responsible for leading our current clients and projects to executional excellence.

Key Responsibilities

  • Manage a team of Account Coordinators and Field Managers.
  • Be the expert in Client Management and Project Management in order to grow the skills of the Account Managers and ensure executional excellence across all clients they are responsible for.
  • Oversee a number of clients and projects that are managed by an Account Manager.
  • Have weekly one-on-ones with AC's and FM's to get updates and provide coaching & troubleshooting.
  • Effectively provide clear program expectations to the internal and external team members while holding them accountable to deliver against scope and timelines.
  • Attend activations when clients are present to reinforce Brand Momentum's commitment to client projects and build relationships.
  • Own and manage select clients with the support of junior staff.
  • Lead Client meetings and be an active participant to ensure continuous alignment on client deliverables
  • Lead planning, production and staffing for projects
  • Lead activation and attend in-person, as required
  • Track performance metrics to Identify challenges, and opportunities and develop effective action plans to maintain optimal performance
  • Lead and manage multiple program budgets, workbacks, status documents, and worst-case scenario planning
  • Prepare and present regularly scheduled performance updates and reports
  • Escalate issues and opportunities in a timely and proactive manner
  • Maintain an up-to-date understanding of BMI, its clients and your specific clients to implement effective ideation and feedback
  • Meet weekly with the Director of Client Service to provide updates on clients and current projects.

About You

To succeed in this role, you will need:

  • Post-Secondary degree, preferably in Business
  • 3-4 years experience in an Account / Client management role
  • Excellent client relationship management skills, must be client-focused and proactive
  • Extremely detailed and organized with excellent follow-through
  • Excellent Project Management skills and ability to manage multiple projects with diligence
  • Effective analytical and problem-solving skills, sound judgment, strong decision-making ability, courage to make quick decisions and communicate with confidence
  • Ability to lead and inspire a team of account managers and coordinators effectively and efficiently
  • Must be organized, detail-oriented and able to translate big-picture ideas into objectives and rollout
  • Communication – written & oral

About Our Offer

We offer a competitive salary of $80,000 - $100,000 per year, depending on experience, as well as a range of benefits including health insurance, retirement plan, and professional development opportunities.

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