Customer Support Ambassador

5 days ago


Burnaby, British Columbia, Canada FortisBC Full time

Transforming Customer Experiences at FortisBC



We are seeking a highly skilled Customer Service Representative to join our team at FortisBC.

Job Overview

FortisBC is the province's largest energy provider, delivering renewable energy to over 1.3 million customers. As a Customer Service Representative, you will play a crucial role in ensuring exceptional customer experiences.



Responsibilities


  • Develop knowledge and skills in customer service processes to provide world-class experiences.
  • Work to understand customer service expectations through specialized processes and channels of communication.
  • Build relationships with peers and leaders through regular interactions.


Requirements


  • A high school diploma or equivalent.
  • A customer-centric mentality and attitude.
  • Excellent verbal and written communication skills.
  • Ability to navigate multiple computer programs to support customer interactions.
  • Exceptional problem-solving skills and ability to ask effective questions.


What it Means to be an Unscheduled Part-Time Regular Employee

As an Unscheduled Part-Time Regular employee, you will work variable hours, including weekends and graveyard shifts. You will be eligible for benefits after completing 975 hours of accumulated service.



Additional Information

Successful applicants will attend full-time classroom training. Attendance is mandatory during this time. This is an office-based role that requires on-site attendance.



FortisBC is committed to a safe, inclusive, and diverse work environment. We offer a competitive salary and benefits package, as well as opportunities for life-long career development.



We acknowledge and respect Indigenous Peoples in Canada, on whose Traditional Territories we live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

FortisBC: Empowering a Brighter Future



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