Customer Service Coordinator
4 days ago
This is an exciting opportunity to join Rentokil Initial as a Customer Service Coordinator - Accounts Specialist. In this role, you will be responsible for providing world-class customer service to our commercial and residential customers while working closely with our Branch Managers, Technicians, and other members of the Support Services team.
Key Responsibilities- Data entry of new contracts, job sales, and product sales into our CRM software.
- Upload and file copies of contracts for new customers.
- Maintain customer accounts by updating contact information, changing billing details, and processing POs.
- Daily and consolidated month-end invoicing.
- Process credit memos as required.
- Ensure accuracy in the invoice process by verifying all relevant data.
- Upload invoices into customer 3rd party portals.
- Print, sort, and mail daily invoice runs as needed.
- Ensure month-end procedures are followed and deadlines are met.
- Create reports in Excel to provide to customers with special requests monthly.
- Verify accuracy of service work tickets and post them in CRM.
- Process credit card payments in CRM as required.
- Assist in resolving customer disputes with the accounts receivable team.
- Submit all vendor invoices for the branch into Coupa for payment processing.
- Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing completion.
- Compile production and sales commissions reports to review with Branch Managers.
- Assist Sales Reps and the Operations team with looking up customer information in CRM.
- 2+ years of administrative experience in a fast-paced professional environment.
- Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint.
- Knowledge of Google Suite, including Google Docs, Drives, Gmail, and Calendars.
- Able to learn and use multiple computer systems.
- Excellent proof-reading abilities.
- Strong analytical skills and attention to detail.
- Able to multitask in a fast-paced environment.
- Prioritize work without direct supervision.
- Strong written and verbal communication.
- Able to exercise tact and diplomacy when dealing with others.
- Strong work ethic, punctuality, and a professional demeanor.
- $45,000 - $55,000 per year (estimated salary range based on location and industry standards).
- Company-paid holidays, vacation, and sick time.
- Excellent health benefits, including medical, dental, vision, and life insurance.
- An Employee Assistance Program offering free counseling services and other benefits.
- A retirement savings plan with highly competitive company-matching contributions of 3.5%.
- Employee discounts.
- Fantastic tuition reimbursement benefits and scholarship programs.
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