Customer Service Coordinator

4 days ago


Halifax, Nova Scotia, Canada Rentokil Initial Full time
About the Role

This is an exciting opportunity to join Rentokil Initial as a Customer Service Coordinator - Accounts Specialist. In this role, you will be responsible for providing world-class customer service to our commercial and residential customers while working closely with our Branch Managers, Technicians, and other members of the Support Services team.

Key Responsibilities
  • Data entry of new contracts, job sales, and product sales into our CRM software.
  • Upload and file copies of contracts for new customers.
  • Maintain customer accounts by updating contact information, changing billing details, and processing POs.
  • Daily and consolidated month-end invoicing.
  • Process credit memos as required.
  • Ensure accuracy in the invoice process by verifying all relevant data.
  • Upload invoices into customer 3rd party portals.
  • Print, sort, and mail daily invoice runs as needed.
  • Ensure month-end procedures are followed and deadlines are met.
  • Create reports in Excel to provide to customers with special requests monthly.
  • Verify accuracy of service work tickets and post them in CRM.
  • Process credit card payments in CRM as required.
  • Assist in resolving customer disputes with the accounts receivable team.
  • Submit all vendor invoices for the branch into Coupa for payment processing.
  • Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing completion.
  • Compile production and sales commissions reports to review with Branch Managers.
  • Assist Sales Reps and the Operations team with looking up customer information in CRM.
Requirements
  • 2+ years of administrative experience in a fast-paced professional environment.
  • Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint.
  • Knowledge of Google Suite, including Google Docs, Drives, Gmail, and Calendars.
  • Able to learn and use multiple computer systems.
  • Excellent proof-reading abilities.
  • Strong analytical skills and attention to detail.
  • Able to multitask in a fast-paced environment.
  • Prioritize work without direct supervision.
  • Strong written and verbal communication.
  • Able to exercise tact and diplomacy when dealing with others.
  • Strong work ethic, punctuality, and a professional demeanor.
Benefits
  • $45,000 - $55,000 per year (estimated salary range based on location and industry standards).
  • Company-paid holidays, vacation, and sick time.
  • Excellent health benefits, including medical, dental, vision, and life insurance.
  • An Employee Assistance Program offering free counseling services and other benefits.
  • A retirement savings plan with highly competitive company-matching contributions of 3.5%.
  • Employee discounts.
  • Fantastic tuition reimbursement benefits and scholarship programs.


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