Customer Service Representative

3 weeks ago

Montreal, Quebec, Canada Randstad Canada Full time
Customer and Consumer Care Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer and Consumer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and consumers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Handle customer inquiries and provide information about products, orders, deliveries, and promotional services
  • Address and resolve customer complaints in a timely and satisfactory manner, escalating issues when necessary
  • Manage communication with consumers, responding to product inquiries and addressing concerns or complaints
  • Provide product-related advice and information to consumers, based on a thorough understanding of the product, its ingredients, usage instructions, and benefits
  • Coordinate with our team of sales representatives to provide information about the nearest retail stores or online platforms where consumers can purchase the product
  • Share information about ongoing promotions, discounts, and special offers with consumers
  • Uphold strict standards of privacy and confidentiality in line with the organization's data protection policy and legal requirements
  • Assist in crisis management situations, providing appropriate guidance and information to consumers
  • Solicit feedback and suggestions from consumers and customers, forwarding this information to the relevant teams for further action
  • Provide feedback on the efficiency of the customer service process
Requirements:
  • Completed college degree (DEC)
  • Proven customer support experience or experience as a client service representative; telephone experience strongly preferred
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent listening and communication skills
  • Ability to work independently with a minimum of supervision
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong work ethic, hands-on approach, high attention to detail
About Randstad Canada:

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. If you require any accommodations during the interview process, please contact us at accessibility@randstad.ca.

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