Academic Support Consultant

2 days ago

Toronto, Ontario, Canada Tyndale University Full time

Job Summary

We are seeking an Academic Support Consultant to join our team at Writing and Tutoring Services, a function of the Centre for Academic Excellence at Tyndale University.

Position Purpose

The Academic Support Consultant will work as part of our team to provide tailored writing and/or academic instruction in a welcoming environment. Based on the Consultant area(s) of specialization, the Consultant might assist students in any or all of the following ways: by offering students feedback and recommending strategies to refine their writing at any stage of the writing process; by assisting them with understanding course material; and/or by helping them develop skills and strategies for taking notes, researching, studying, and time management.

Primary Responsibilities

  • Promote a professional and welcoming atmosphere on behalf of Writing and Tutoring Services.
  • On occasion, manage the opening and closing of the Writing and Tutoring Services office in the absence of the Learning Specialist.
  • Assist with promotion, special events, creation of resources, and other tasks as determined by the Learning Specialist.
  • Participate in training sessions and staff meetings facilitated by the Learning Specialist.
  • Work in consultation with the Learning Specialist to ask for assistance and debrief sessions.
  • Complete a post-session client report form for each session.
  • Submit timecards to the Learning Specialist for approval.

Student Support

  • Provide individualized writing and/or academic support in consultations lasting 30–60 minutes.
  • Support students by listening to their concerns, reading their work, asking questions, and offering constructive feedback to help them become stronger writers.
  • Help students to understand course material and/or develop skills and strategies for taking notes, researching, studying, and time management.
  • Explain writing techniques and recommend relevant online and print resources.
  • Ensure that student writers maintain ownership of their work.
  • Schedule student appointments and handle cancellations as required.

Position Qualifications

Education

  • Current Tyndale student with good academic standing.

Experience

  • 0 to 6 months related experience.

Skills and Abilities

  • Ability to analyze and prioritize concerns under time constraints.
  • Able to work independently as well as part of a team.
  • Excellent written and verbal communication skills.
  • Experience with various citation styles an asset.
  • Proficiency in use of internet/search engines, computer programs/applications (Microsoft Word, Excel, PowerPoint).
  • Proficiency in use of OneDrive, SharePoint, and Microsoft Teams.
  • Strong communication and problem-solving skills.
  • Strong organizational and administrative skills, with attention to detail and accuracy.

Personal Characteristics

  • Committed to quality, accountability, and integrity.
  • Committed to Tyndale's mission, values, statement of faith, and community standards statements.
  • Enthusiasm for writing, course content, and supporting student learning.
  • Flexible and consistent.
  • Propensity for guiding and helping others.
  • Strong relational skills demonstrating approachability, patience, and encouragement.

Physical and Mental Demands

  • Ability to work 1–3 hour shifts a few times each week.
  • Semi-flexible schedule.
  • Standard office environment.
  • May encounter challenging people from time to time.

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