Service Desk Support Specialist
4 weeks ago
Job Summary
Mackenzie Health is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for ICAT end-user support across the organization, providing exceptional technical support for all MH users across multiple sites.
Key Responsibilities
- Provide timely and effective support to end-users, addressing IT issues.
- Troubleshoot and resolve technical problems via phone, incoming tickets, and email.
- Provide onsite support when required to resolve issues that cannot be addressed remotely.
- Receive, prioritize, and resolve support tickets within established service level agreements (SLAs).
- Document all interactions and resolutions in ServiceNow ticketing system for future reference and continuous improvement.
- Escalate unresolved or complex issues to other relevant IT teams.
- Collaborate with team members to find effective solutions to escalated problems.
- Perform account administration tasks, including user account creation, modification, and deactivation.
- Handle access permission changes and ensure compliance with security policies.
Requirements
- College diploma in Information Technology or equivalent combination of education and experience, required.
- Minimum 1 to 2 years experience of working in a fast-paced 24/7 Service Desk team is required preferably in a Health Care environment.
- Minimum 1 to 2 years experience with Microsoft Windows 10 configuration, support, and troubleshooting.
- Minimum 1 to 2 years experience with setting up and troubleshooting Office 365, Outlook, Teams, OneDrive, SharePoint issues for end users.
- Minimum 1 to 2 years experience with Citrix/VMWare end user support.
- Minimum 1 to 2 years experience with Active Directory and Azure account management.
- Minimum 1 to 2 years experience with troubleshooting issues related to Android and Apple mobile devices.
- Intermediate experience with Service Now or comparable Information Technology Service Management (ITSM) ticketing systems.
- Good understanding of various computer networking technologies.
- Have valid Ontario Driver's License and access to a vehicle, as travel to any MH site may be required.
- Must be able to help facilitate computer placements, equipment movement, and complete all computer installations and associated tasks on an individual basis.
Preferred Qualifications
- ITIL v4, A+ and any other entry level IT certifications are highly desirable and will be considered an asset.
Mackenzie Health is an equal opportunities employer and welcomes applications from diverse candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
-
Service Desk Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada MBC Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Service Desk Technician to join our team at MBC. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.Key ResponsibilitiesProvide timely and effective support to clients via phone, email, and ticketing systemMonitor and...
-
Service Desk Operations Support Specialist
1 week ago
Richmond Hill, Ontario, Canada Mackenzie Health Full timeJob SummaryAs part of the Service Desk team at Mackenzie Health, the Service Desk Analyst will be the first point of contact for end-user support across the organization. The primary goal of this role is to provide exceptional technical support for all users across multiple sites. The successful candidate will have proven customer service and communication...
-
IT Service Desk Lead Analyst
4 weeks ago
Richmond Hill, Ontario, Canada Serco Full timeJob Title: IT Service Desk Lead AnalystPurpose of the Job:This role focuses on ensuring client satisfaction with IT services by managing the day-to-day operations of the service desk team, resolving and closing tickets in a timely manner, tracking service metrics, and supporting the professionals responsible for delivering IT services.Key...
-
Richmond Hill, Ontario, Canada Mackenzie Health Full timeJob OverviewMackenzie Health is seeking a skilled Technical Support Specialist to join its team. As a key member of the Service Desk, this individual will provide exceptional technical support to end-users across multiple sites.Salary and BenefitsThe estimated salary for this position is $65,000 - $85,000 per annum, depending on experience. Mackenzie Health...
-
Field Support Specialist
2 days ago
Richmond Hill, Ontario, Canada MBC Full timeWe are seeking a highly skilled Field Support Specialist to join our team at MBC.As a key member of our on-site Incident Management operations, you will be responsible for daily management and scheduling of client support requests. This role requires excellent communication skills, travel to client sites in the GTA, and a vehicle.The successful candidate...
-
Richmond Hill, Ontario, Canada GMD Specialist Medical Clinic Full timeAbout the Opportunity: We are seeking a specialist physician to join our dynamic multidisciplinary clinic in Richmond Hill and North York. Our team is dedicated to delivering high-quality patient care, and we are looking for a provider who shares our commitment to excellence. Key Responsibilities: Familiarity with and ability to provide specialist medical...
-
Field Service Technician
2 weeks ago
Richmond Hill, Ontario, Canada MBC Full timeJob SummaryWe are seeking a highly skilled and motivated Incident Management Technician to join our team at MBC. As a key member of our Service Desk team, you will be responsible for providing exceptional on-site support to our clients, ensuring their technical needs are met and resolved in a timely manner.Key ResponsibilitiesInstall and repair hardware,...
-
Service Support Specialist
1 week ago
Richmond Hill, Ontario, Canada Macgyver Auto Body & Collision Full timeAt Transport Car Fre, we are seeking a highly motivated Service Support Specialist to join our team. In this role, you will provide assistance to our tradespersons, apprentices, and other workers as directed.Key Responsibilities:Move tools, equipment, and other materials within the warehousePerform cleaning tasks to maintain a safe and organized work...
-
MBC Technical Support Specialist
17 hours ago
Richmond Hill, Ontario, Canada MBC Full timeRole SummaryMBC is seeking a highly skilled and motivated Technical Support Specialist to join our team. This role is responsible for providing technical support to clients across the GTA, ensuring timely resolution of technical issues and delivering exceptional customer service.Key Responsibilities:Install and repair hardware, software, and peripherals to...
-
NOC Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full timeJob SummaryWe are seeking a highly skilled NOC Support Specialist to join our team at Paymentus Holdings Inc. The ideal candidate will have strong technical skills, sharp investigative skills, and a desire to expand their skills in a team environment.Key ResponsibilitiesSupport and implement documented NOC policies and procedures that support core product...
-
Client Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada beBee Professionals Full timeClient Support SpecialistbeBee Professionals is looking for a Client Support Specialist to join our team in Richmond Hill. The successful candidate will be responsible for providing exceptional support to our clients, responding to inquiries, and resolving customer complaints.The ideal candidate will have a strong understanding of customer service principles...
-
Help Desk Technician
6 days ago
Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full timeWe are seeking a motivated and detail-oriented Help Desk Technician to join our team at The Northgate Trading Inc. in an entry-level role.About the JobThis is a full-time position with a competitive salary of $45,000 per year, paid bi-weekly. You will work 30 hours per week, Monday to Friday, with occasional overtime as needed.The ideal candidate will have a...
-
Technical Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full timeThe Northgate Trading Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to resolve technical issues in a timely and efficient manner, ensuring that our clients receive the...
-
Administrative Support Specialist
3 weeks ago
Richmond Hill, Ontario, Canada Rubinza Inc. Full timeRubinza Inc. is seeking an Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for coordinating the flow of information within the team, directing and controlling daily operations, and providing customer service.Key ResponsibilitiesCoordinate the flow of information within the teamDirect and...
-
Clinical Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada Mackenzie Health Full timeJob DescriptionClinical Support Specialist - MRHH C3 Purple Mental HealthPermanent Part TimeClinical Support Specialists provide clinical support care to patients under the direction of a regulated healthcare provider.RequirementsCompletion of a recognized program for personal support worker.One-year experience in a healthcare environment.Current certificate...
-
Clinical Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada Mackenzie Health Full timeJob SummaryClinical Support Specialist - MRHH C3 Purple Mental HealthPermanent Part TimeClinical Support Specialists provide clinical support care to patients under the direction of a regulated healthcare provider.RequirementsCompletion of a recognized program for personal support worker.One-year experience in a healthcare environment.Current certificate of...
-
Administrative Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada Ctrl Tax Full timeJob Title: Administrative Support SpecialistAbout the Role:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Ctrl Tax. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team members, ensuring the smooth operation of our office, and maintaining...
-
Cybersecurity Specialist
7 days ago
Richmond Hill, Ontario, Canada MBC Full timeDelightful IT Experience: A Winning CombinationWe are looking for an exceptional Cybersecurity Specialist to join our growing NSOC team in Richmond Hill. This role offers a unique blend of challenge and reward, where you can utilize your technical expertise to deliver exceptional customer experiences.As a key member of our team, you will be responsible for...
-
Technical Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada Mackenzie Health Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Mackenzie Health. As a Technical Support Specialist, you will be responsible for delivering onsite IT hardware and software support to end users, ensuring prompt and professional responses to incidents and service requests.Key...
-
Technical Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada Epicor Software Corp Full timeTechnical Application Specialist | LumberTrackAt Epicor, Collaboration Drives SuccessTechnical Application Specialist | LumberTrackAs a Technical Application Specialist, you will diagnose and troubleshoot technical and application-related software issues for our LumberTrack ERP software, Android mobile apps, and Data Cubes. With prior business application...