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Technical Support Specialist for Healthcare Environment
1 month ago
Job Overview
Mackenzie Health is seeking a skilled Technical Support Specialist to join its team. As a key member of the Service Desk, this individual will provide exceptional technical support to end-users across multiple sites.
Salary and Benefits
The estimated salary for this position is $65,000 - $85,000 per annum, depending on experience. Mackenzie Health offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.
Key Responsibilities
- Provide timely and effective support to end-users, addressing IT issues via phone, email, or in-person
- Troubleshoot and resolve technical problems, collaborating with other IT teams as needed
- Document all interactions and resolutions in ServiceNow ticketing system for future reference and continuous improvement
- Evaluate and solve complex technical problems, demonstrating strong interpersonal and troubleshooting skills
- Collaborate with team members to find effective solutions to escalated problems
- Perform account administration tasks, including user account creation, modification, and deactivation
- Ensure compliance with security policies and procedures, fostering a safe and inclusive environment for all
Requirements
- College diploma in Information Technology or equivalent combination of education and experience, required
- Minimum 1-2 years of experience working in a fast-paced 24/7 Service Desk team, preferably in a healthcare environment
- Intermediate experience with Service Now or comparable ITSM ticketing systems
- Strong understanding of various computer networking technologies, Microsoft Windows 10 configuration, and Office 365
- Valid Ontario Driver's License and access to a vehicle, as travel to any MH site may be required
- Ability to work outside of normal business hours, including weekends and holidays, and participate in rotational on-call after-hours coverage
About Mackenzie Health
Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process. We foster a culture of excellence, leadership, and empathy, and we're dedicated to delivering exceptional patient care and staff experiences.
