Front Office Operations Lead
2 weeks ago
The Fairmont Pacific Rim is a modern oasis located at the ocean's edge, offering breathtaking harbour views, luxurious accommodation, and warm hospitality. As a member of our team, you will be part of an extraordinary Front Office team that strives for excellence in guest service.
Job SummaryWe are seeking a highly motivated and experienced Front Office Manager to join our team. In this role, you will be responsible for leading the Front Desk department, ensuring all service standards are followed, and providing exceptional guest experiences.
Key Responsibilities- Support the Front Desk Manager with all aspects of the Front Desk department
- Handle guest concerns and respond quickly to ensure memorable moments for our guests
- Complete managerial tasks such as scheduling, payroll, performance management, and coaching
- Ensure all service standards and procedures are adhered to
- Actively seek feedback to enhance day-to-day operations
- A service-focused personality is essential, with previous leadership experience required
- Prior experience working with Opera or a related system is necessary
- Proven ability to build and maintain good relationships with all stakeholders
- Strong communication skills, with the ability to network effectively
- Ability to lead by example, believe in a strong team culture, and set the scene for high performance
- A competitive salary, starting from $65,000 per annum, based on location and experience
- Complimentary meal through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations
- Travel reimbursement program for a TransLink monthly pass
- Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance
- Company-matched pension plan and Group Registered Retirement Savings Plan
- Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
Vancouver, BC, Canada
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