Technical Support Specialist

3 weeks ago

Toronto, Ontario, Canada S&C Electric Company Full time

About the Role

S&C Electric Canada Ltd. is seeking a highly motivated and detail-oriented Technical Support Specialist to join our Client Services team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our PC install-base of 2,700+ systems around the world.

Key Responsibilities

  • Respond to and prioritize requests for technical support or assistance
  • Identify and analyze support issues, determining cause, resolution and potential trends
  • Provide guidance and recommendations in the most effective use of technology
  • Facilitate relationships with external organizations regarding technical issues and software functionality
  • Prepare/maintain procedural, educational or related documentation/communications
  • Follow established standard work and best practices; define new standard work as appropriate
  • Install or assist in the installation and maintenance of technical equipment and/or software

Requirements

  • Successful completion of at least one year of post-secondary education towards a diploma or degree in or related to computer technology
  • Available and enrolled into a 4 month co-op term
  • Successful completion of at least one co-op work term
  • Experience in a technical support role involving client technology
  • Excellent interpersonal, customer service, and communication skills
  • Ability to work independently with minimum supervision
  • A team player and a self-starter

About Us

S&C Electric Canada Ltd. is an equal opportunity employer. We are committed to providing accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.'s Human Resources staff of the nature of any accommodation(s) that you may require.

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