Order Resolution Specialist

3 weeks ago

Vaughan, Ontario, Canada CB Canada Full time

Job Summary:

The Open Order Resolution Associate is responsible for resolving assigned duties, including credit card declines and maintaining/updating open customer orders or credit card declines and rejections.

Key Responsibilities:

  • Support and resolve open stock, third-party, sourcing, and rejected orders to understand root cause and determine appropriate action.
  • Report long-term systemic issues within own department to the appropriate teams.
  • Assist internal customers with time-sensitive Sales Order and/or Purchase Order related questions.
  • Utilize best demonstrated practices and continuously improve standard work practices.
  • Maintain adherence to schedules, follow all SOP, and quality standards as it pertains to associated reports.
  • Be self-directed, take responsibility to complete daily tasks, and make sound decisions for both the customer and the company without direct instruction.

Preferred Qualifications:

  • High School Diploma or equivalent.
  • 2-3 years of Customer Service and/or Supply Chain Experience.
  • Ability to clearly and effectively communicate with customers, internal partners, and team members.
  • Flexibility to adapt to changes and prioritize multiple tasks at once.
  • Professional attitude in complex and stressful situations and a strong sense of urgency.
  • Able to navigate through multiple channels, including SAP, SOE, Grainger.ca, MS Office Suites, and SharePoint.
  • Follow verbal and written instructions with minimal supervision within specified timeframes.
  • English and French required as the role supports and interacts with team members from all Canadian provinces.

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members.

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