Order Processing Specialist
2 weeks ago
We are seeking a skilled Order Processing Associate L2 to join our team at LGC Group. This is a unique opportunity to work in a dynamic environment and contribute to the success of our organization.
Key Responsibilities- Collaborate with the Customer Service team on order support projects, ensuring accurate and timely communication with customers.
- Organize and manage customer inquiries, effectively resolving issues and providing solutions.
- Communicate order-specific requirements to relevant departments, ensuring seamless execution and meeting customer expectations.
- Prepare and provide documents as requested by customers, maintaining high standards of quality and accuracy.
- Verify and update orders, guaranteeing their correctness and up-to-dateness.
- Pursue opportunities for process improvement, contributing to the development of departmental performance metrics and CI programs.
- College Diploma in science, business, or customer service; commercial experience in customer-facing roles is highly valued.
- Proficiency in using ERP systems like Service Cloud would be an asset.
LGC Group is a leading global life science tools company, delivering mission-critical components and solutions to the human healthcare and applied market segments. Our product portfolio comprises high-quality tools for genomic analysis and quality assurance applications, which are embedded within our customers' products and workflows.
Our core values include PASSION, CURIOSITY, INTEGRITY, BRILLIANCESSORT, and RESPECT. We believe in creating an inclusive work environment where every individual is valued for their talents, regardless of background, age, or disability.
We strive to maintain a culture of equality, diversity, and inclusion. For more information about our company, please visit www.lgcgroup.com.
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Order Processing Specialist
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