Technical Support Specialist

1 week ago


Vaughan, Ontario, Canada Cellular Point Full time

Job Title: Technical Support Specialist

About the Role:

We are seeking an experienced Technical Support Specialist to join our team at Cellular Point. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.

About You:

To succeed in this role, you will need to have excellent communication and problem-solving skills, as well as a strong knowledge of computer systems and networks. You will also need to be able to work effectively under pressure and prioritize tasks to meet tight deadlines.

Key Responsibilities:

  • Provide technical assistance to customers via phone, email, or chat
  • Troubleshoot and resolve technical issues with computer systems and networks
  • Document and maintain accurate records of customer interactions and issue resolutions
  • Collaborate with other team members to resolve complex technical issues
  • Stay up-to-date with the latest technological developments and advancements

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 1 year of experience in a technical support role
  • Strong knowledge of computer systems, networks, and operating systems
  • Excellent communication and problem-solving skills
  • Ability to work effectively under pressure and prioritize tasks

Benefits:

  • $45,000 - $55,000 per year, depending on experience
  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and holidays

About Us:

Cellular Point is a leading provider of innovative technology solutions. We are committed to delivering exceptional service and support to our customers.



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