Head of Product

4 weeks ago

Old Toronto, Canada Manulife Insurance Malaysia Full time
Head of Product & Platforms

Manulife is seeking a strategic leader to craft the direction and execution of our product, digital customer experience, and payment infrastructure initiatives. As the Head of Product & Platforms, you will define and implement a product strategy in line with the overall business strategy and maintain the product roadmap for the Affinity product portfolio. You will also oversee the development and execution of a comprehensive digital customer experience strategy across travel, mortgage creditor, and health & dental businesses, with a focus on enhancing NPS.

Key Responsibilities:
  • Define and implement a product strategy in line with the overall business strategy and maintain the product roadmap for the Affinity product portfolio.
  • Formulate and execute a comprehensive digital customer experience strategy across travel, mortgage creditor, and health & dental businesses, with a focus on enhancing NPS.
  • Oversee the development and execution of value stream vision, objectives, and roadmap, ensuring alignment with organizational goals and strategic initiatives.
  • Provide leadership and strategic oversight to the delivery organization, steering a cross-functional agile team that seamlessly integrates delivery and product management within each Value Stream.
  • Lead the modernization and management of the customer payment infrastructure across all Canada segment businesses, ensuring it meets current and future needs.

Requirements:
  • Minimum 15 years of dynamic experience in product development and digital delivery.
  • Proven ability to use data to drive decisions and back up assumptions and recommendations.
  • Experience in financial services preferred.
  • Proven track record in product strategy including research, business casing, product development, execution, measurement of results, and financial analysis.
  • Experience in product, service, distribution, marketing, or process management, preferably including previous experience in Individual Insurance.

Preferred Qualifications:
  • Experience in getting deliverables from ideation to market launch.
  • Ability to work with engineering teams to go deep into technical concepts.
  • Excel at leading, inspiring, coaching, mentoring, and developing a cross-functional team.
  • Understanding of the target market for Individual Insurance products and competitive marketplace.

About Manulife:
La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l'adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi.
À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun.

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