VP/Head of Product

3 weeks ago


Old Toronto, Canada Manulife Insurance Malaysia Full time
Waterloo, Ontario

Time Type: Full time

Posted On: 2 Days Ago

Time Left to Apply: End Date: November 15, 2024 (11 days left to apply)

Job Requisition ID: JR24100549

Join Manulife as the Head of Product & Platforms for Affinity Markets, where you will craft the strategic direction and execution of our product, digital customer experience, and payment infrastructure initiatives. This role is pivotal in driving product innovation and ensuring seamless integration of delivery and product management to offer protection for our customers when and where they need it. li>

Formulate and execute a comprehensive digital customer experience strategy across travel, mortgage creditor, and health & dental businesses, with a focus on enhancing NPS.Oversee the development and execution of value stream vision, objectives, and roadmap, ensuring alignment with organizational goals and strategic initiatives.Provide leadership and strategic oversight to the delivery organization, steering a cross-functional agile team that seamlessly integrates delivery and product management within each Value Stream.Lead the modernization and management of the customer payment infrastructure across all Canada segment businesses, ensuring it meets current and future needs.

Required Qualifications:

  • Minimum 15 years of dynamic experience in product development and digital delivery.
  • Proven ability to use data to drive decisions and back up assumptions and recommendations.
  • Proven track record in product strategy including research, business casing, product development, execution, measurement of results, and financial analysis.
  • Experience in product, service, distribution, marketing, or process management, preferably including previous experience in Individual Insurance.
  • Ability to work with engineering teams to go deep into technical concepts.
  • Excel at leading, inspiring, coaching, mentoring, and developing a cross-functional team.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

    Equal Opportunity Employer: At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.


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