Bilingual Collections Specialist

3 weeks ago


Toronto, Ontario, Canada Randstad Canada Full time
Job Summary

Randstad Canada is seeking a highly skilled Bilingual Collections Specialist to join our team. The ideal candidate will have a strong background in high volume collections, with excellent communication skills in both French and English.

Key Responsibilities
  • Monitor account activity and balances using various systems and reports.
  • Initiate contact with other companies to secure payment of outstanding invoices.
  • Develop and maintain positive customer relationships.
  • Collect customer payments in accordance with payment due dates while adhering to established requirements and internal controls.
  • Receive inbound calls and email correspondence from customers.
  • Research and resolve dispute issues in a timely manner.
  • Analyze account balance and status to recommend credit holds due to non-payment.
  • Perform collaboratively within a remote work environment interacting with appropriate teams to provide notice of delinquency and obtain assistance in the collection's effort.
  • Provide timely follow-up on payment arrangements.
  • Document outcome of all customer communications.
Requirements
  • 2 or more years of experience in B2B Collections.
  • Strong attention to detail.
  • Positive outlook and the ability to work cooperatively with others.
  • Strong knowledge of Microsoft Excel.
About Randstad Canada

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. If you require any accommodation during the interview process, please let us know in advance so that we can make arrangements to support you.



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