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Bilingual Collections Specialist
4 weeks ago
Randstad Canada is seeking a highly skilled Bilingual Collections Specialist to join our team. As a key member of our collections team, you will be responsible for resolving delinquent accounts and maintaining positive customer relationships.
Key Responsibilities
Routinely monitor account activity and balances using various systems and reports.
Initiate contact with other companies to secure payment of outstanding invoices.
Develop and maintain a positive customer relationship.
Provide invoices and/or documentation as required to aid in escalation of payment.
Collect customer payments in accordance with payment due dates while adhering to established requirements and internal controls.
Receive inbound calls and email correspondence from customers.
Research and resolve dispute issues in a timely manner.
Identify issues attributing to account delinquency and escalate for management feedback and involvement as necessary.
Analyze account balance and status to recommend credit holds due to non-payment.
Perform collaboratively within a remote work environment interacting with appropriate teams to provide notice of delinquency and obtain assistance in the collection's effort.
Provide timely follow-up on payment arrangements.
Document outcome of all customer communications.
Perform account analysis in Excel in response to customer inquiries
Requirements
2 or more years of experience in B2B Collections
Strong attention to detail
Positive outlook and the ability to work cooperatively with others
Strong knowledge of Microsoft Excel
About Randstad Canada
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. If you require any accommodations during the interview process, please contact us at accessibility@randstad.ca
