Bilingual Collections Specialist

3 weeks ago


Toronto, Ontario, Canada Randstad Canada Full time
Job Summary
Randstad Canada is seeking a highly skilled Bilingual Collections Specialist to join our team in North York. As a key member of our collections team, you will be responsible for communicating with clients regarding delinquent accounts, preparing and sending collection emails, and negotiating payment plans.

Key Responsibilities
• Routinely monitor account activity and balances using various systems and reports.
• Initiate contact with other companies to secure payment of outstanding invoices.
• Develop and maintain a positive customer relationship.
• Provide invoices and/or documentation as required to aid in escalation of payment.
• Collect customer payments in accordance with payment due dates while adhering to established requirements and internal controls.
• Receive inbound calls and email correspondence from customers.
• Research and resolve dispute issues in a timely manner.
• Identify issues attributing to account delinquency and escalate for management feedback and involvement as necessary.
• Analyze account balance and status to recommend credit holds due to non-payment.
• Perform collaboratively within a remote work environment interacting with appropriate teams to provide notice of delinquency and obtain assistance in the collection's effort.
• Provide timely follow-up on payment arrangements.
• Document outcome of all customer communications.
• Perform account analysis in Excel in response to customer inquiries

Requirements
• 2 or more years of experience in B2B Collections
• Strong attention to detail
• Positive outlook and the ability to work cooperatively with others
• Strong knowledge of Microsoft Excel

About Randstad Canada
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are committed to developing and implementing strategies to increase equity, diversity, and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

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