Bilingual Collections Specialist

4 weeks ago


Toronto, Ontario, Canada Financeit Full time

About Financeit:

Financeit is a leading point-of-sale financing provider serving top home improvement and retail organizations in Canada.

Our platform empowers businesses to close more sales by offering customers affordable monthly payment options for their next big purchase.

We're a company where collaboration, inclusivity, and respect are core values that drive our success.

The Role:

We're seeking a highly skilled Bilingual Collections Specialist to join our team. This role is responsible for resolving outstanding accounts, resolving billing issues, and reducing delinquencies.

Key Responsibilities:

  • Negotiate payment of debts in accordance with client and company guidelines
  • Reduce aging and balance delinquencies
  • Conduct skip tracing
  • Coordinate outbound collection letters
  • Suggest improvements on operational processes and establish best practices
  • Produce reports, analyze data, identify trends, and provide recommendations
  • Identify and escalate risks as well as potential fraud
  • Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
  • Support the collections team and management on all objectives

Requirements:

  • Minimum of 2 years' experience as a proven collections expert
  • Fluency in French and English is required
  • Strong understanding of consumer credit (secured and unsecured)
  • Excellent collections, skip tracing, and negotiation skills
  • Proven track record of curing difficult accounts
  • Excellent customer service skills and de-escalation abilities
  • Thorough understanding of all privacy and collection laws
  • Repossession and PPSA experience is an asset
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides)

What We Offer:

As a valued member of our team, you'll enjoy:

  • Award-winning culture with a collaborative and inclusive team
  • Competitive pay and performance-based bonus
  • Flexible work arrangements, including hybrid workplace options
  • Comprehensive medical, dental, and vision coverage, plus a Lifestyle Account
  • RRSP Matching and Parental Leave Top-Up Program
  • In-office massage, meditation, and workout sessions
  • Virtual events, including Lunch & Learns, company parties, and charity initiatives
  • Career learning and development programs

Next Steps:

If you're a motivated and experienced collections professional, we'd love to hear from you. Please submit your application, and we'll contact you if you become selected for a phone interview.

Financeit is committed to creating an inclusive employee experience for all team members. We believe that our work is best when all employees, regardless of background, have equal opportunities to succeed.



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