Insurance Industry Account Manager
4 weeks ago
About the Opportunity
We are seeking a highly motivated and detail-oriented Client Success Specialist to join our team. As a key member of our Group Insurance department, you will play a crucial role in delivering exceptional service to our valued clients.
Job Description:
- Manage an assigned block of Group Insurance & Retirement clients
- Conduct employee meetings (both in-person and virtually) and plan member and administrator training
- Plan and conduct educational sessions for members and administrators on Group Insurance & Retirement programs
- Respond promptly to client inquiries via email, phone, or other communication channels
- Collaborate with internal teams to resolve client issues and provide solutions
- Ensure high-quality service standards are met and maintain accurate tracking records
- Act as liaison between clients and insurance companies/service providers
- Deliver exceptional client experiences consistently
- Utilize organizational skills to ensure timely collection and processing of requests for Group Insurance & Retirement matters
- Identify and implement solutions to maintain excellent service standards and client satisfaction
- Travel requirements include multi-day overnight trips; a driver's license and reliable vehicle are essential
What You Need to Succeed
- Experience in Group Insurance & Retirement is an asset
- Prioritize a passion for customer service
- Demonstrate excellent written and verbal communication skills
- Showcase strong attention to detail and ability to multitask
- Develop strong interpersonal skills to effectively interact with diverse clients
- Exhibit problem-solving and decision-making abilities
- Demonstrate independence and initiative in work
- Thrives in fast-paced environments
- Able to work proactively as a self-starter with a positive attitude
- Team engagement and responsiveness with clients and partners
- Familiarity with MS Office suite products
Why Join Us?
- Make a meaningful impact in the communities we serve
- Participate in Truth and Reconciliation initiatives
- Learn and grow alongside our experienced team members
- Enjoy comprehensive employee benefits and retirement programs
- Competitive compensation package
- Dynamic, flexible, and productive work environment
About People Corporation
We empower businesses to succeed by providing customized solutions for their employees, members, and stakeholders. Our experts and services support over 20,000 clients across Canada, serving nearly 3 million individuals. We foster an inclusive, accessible environment where everyone feels valued, respected, and supported, striving to build a workforce that reflects the diversity of the communities we serve.
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