Assistant Branch Operations Manager

4 weeks ago

Oshawa, Ontario, Canada RBC Dominion Securities Inc. Full time

Job Opportunity:

The RBC Dominion Securities Management team is seeking an Assistant Branch Operations Manager to join their team in Oshawa. This leadership role provides operational and administrative support to the Branch Management Team and Advisor teams.

Key Responsibilities:

  • Manage daily administrative operations, including transaction approvals, request verification, and account openings.
  • Assist with training new branch support staff and coordinate ongoing training initiatives.
  • Ensure compliance and internal control requirements are met.
  • Provide technical support, setup, and troubleshooting for branch technology.
  • Respond to client inquiries in a timely and understanding manner.
  • Liaise with various departments to provide smooth and timely solutions.
  • Effectively manage incoming communications from clients, Advisors, and internal partners.
  • Support the Advisor team in welcoming and onboarding new clients.
  • Become well-versed in internal controls and industry regulatory requirements.

Requirements:

  • Meticulous attention to detail and excellent time management skills.
  • Exceptional written and verbal communication skills.
  • A professional approach to all situations to create a positive working environment.
  • Ability to complete duties independently and seek out own answers and solutions.

What We Offer:

  • A comprehensive Total Rewards Program, including bonuses and flexible benefits.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.

Job Skills:

  • Conflict Management, Customer Service, Customer Service Administration, Customer Service Management, Interpersonal Relationship Management, Online Customer Support, Oral Communications, Problem Management, Service Request Management, Time Management

Additional Job Details:

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

At RBC, we:

We strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

We also care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

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