Technical Support Specialist

4 weeks ago

Toronto, Ontario, Canada Tejas Consultants Inc Full time

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Tejas Consultants Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities:

  • Respond to user inquiries and provide solutions to technical issues
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service

Work Conditions and Physical Capabilities:

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks

Experience:

  • 1 year to less than 2 years
  • Permanent position
  • English language
  • 35 to 40 hours per week

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