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Intake Information Management Support Staff

1 month ago


Toronto, Ontario, Canada VHA Home HealthCare Full time

VHA Home HealthCare is one of the largest not-for-profit home care providers in Ontario, employing close to 3,000 caring and committed professionals. Our team works together to provide high-quality, client-centered care to those who need it most in their homes, schools, retirement homes, and other community settings.

Job Summary

The Intake and Information Management Support Staff provides full clerical and administrative support to the Intake and Information Management Team. This role is the primary contact for all telephone and electronic inquiries made by the LHINs regarding case offers, VHA Subcontractors, and other Community Partners.

Main Responsibilities

  • Data entry
  • Telephone support
  • Monitoring of electronic portals and fax systems
  • Service changes and updates
  • Maintenance of the client database
  • Communications with VHA Nurses and Rehabilitation Service Providers
  • Compilation of the Centre's data, statistics, and reports

Requirements

  • Relevant post-secondary school education/training combined with practical experience
  • Medical terminology is an asset
  • Minimum of two years related work experience or equivalent in a multi-tasking, routine-based clerical position
  • Superior computer and data entry skills with proven speed and accuracy (50wpm)
  • Experience and a keen desire to learn and utilize new software/electronic applications
  • Culturally competent, interacting effectively with diverse stakeholders
  • Strong attention to detail and the ability to deal with multiple priorities
  • Strong team player and able to work effectively under pressure, adhering to deadlines
  • Proven organizational and effective problem-solving skills
  • Demonstrated efforts to continuously develop and upgrade skills and achieve personal and organizational performance targets

What makes VHA's compensation unique?

  • Benefits and pension plan for permanent eligible employees
  • Compensation for education and professional development
  • VHA is a leading learning organization, providing comprehensive orientation and training at the start and throughout your career
  • Mentorship and peer support
  • Career development opportunities
  • Employee and family assistance program
  • Wellness resources
  • Perks & discounts
  • Staff & service provider events

Accommodation and VHA's commitment to DEI

VHA Home HealthCare is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups.