Learning Solutions Business Partner

3 weeks ago

Brampton, Ontario, Canada Home and Community Care Support Services Full time
About the Role

We are seeking a highly skilled Learning Solutions Business Partner to join our team at Home and Community Care Support Services. As a key member of our organization, you will play a critical role in providing learning solutions that drive performance excellence in patient care.

Key Responsibilities
  • Design, develop, and deliver learning solutions that meet the needs of our patients and caregivers.
  • Facilitate formal training for new and existing employees, ensuring they have the necessary skills and knowledge to provide high-quality patient care.
  • Support new hires in their onboarding process, providing performance coaching and support to ensure a smooth transition.
  • Conduct ongoing performance audits to identify learning needs and develop targeted solutions.
  • Collaborate with stakeholders to understand learning needs and develop effective learning solutions.
Requirements
  • 3-5 years of experience in delivering learning solutions, facilitation, and/or design in a patient-centric environment.
  • Regulated Health Professional preferred.
  • Proven experience in applying adult learning principles.
  • Excellent presentation and group facilitation skills.
  • Demonstrated focus on providing innovative solutions to meet the needs of our learners.
  • Knowledge of Case Management and RAI training preferred.
  • Post-secondary education in Adult Education preferred.
  • Previous experience in designing, delivering, and evaluating customer service training is preferred.
  • Knowledge of HCCSS policies, procedures, and relevant administrative practices.
  • Knowledge of HCCSS patient services strategies, objectives, priorities, and programs.
  • Practical knowledge of Long Term Care Act, Substitute Decisions Act, Placement Regulations, and Health Care Consent Act.
  • Good knowledge of community resources and services.
  • Strong understanding and commitment to quality programs and best practice.
  • Excellent working knowledge of patient database systems.
  • Successful completion of RAI-HC competency modules.
  • Proven facilitator experience with excellent communication skills.
  • Strong relationship building skills and maintains positive working relationships with external and internal contacts.
  • Experience effectively working with multiple stakeholders to gain understanding, determine need, and build learning solutions.
  • Excellent critical thinking and decision-making skills.
  • Solid ability to use MS Office applications.
  • Highly detailed with strong organizational, time management, prioritization, planning, and multi-tasking skills.
  • Flexible, adaptable, and responsive to change.
  • Accountable for own actions and decisions.
  • Self-directed with the ability to work independently.
  • Excellent understanding of communication in education and training.
  • Courteous and respectful in all interactions, as well as able to work positively and collaboratively within a team environment.
  • Strong negotiation, problem-solving, effective listening, and facilitation skills.
  • Ability to maintain confidential information.
  • Empathy to sensitive issues.
  • Ability to communicate in French or another language an asset.
What We Offer
  • Attractive comprehensive compensation packages and benefits.
  • Valuable development opportunities.
  • Membership in a world-class defined benefit pension plan.

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