Learning Solutions Business Partner

1 week ago

Brampton, Ontario, Canada UNAVAILABLE Full time
Job Title: Learning Solutions Business Partner

We are seeking a highly skilled Learning Solutions Business Partner to join our team at Home and Community Care Support Services Central West. As a key member of our organization, you will play a critical role in providing learning solutions that drive performance excellence in patient care.

Key Responsibilities:
  • Design, develop, and deliver learning solutions that meet the needs of our learners, including training programs, workshops, and online courses.
  • Facilitate formal training for new and existing employees, ensuring they have the necessary skills and knowledge to provide high-quality patient care.
  • Support new hires in their onboarding process, providing performance coaching and support to ensure a smooth transition into their roles.
  • Conduct ongoing performance audits to identify learning needs and develop targeted solutions to address them.
  • Collaborate with stakeholders to understand learning needs and develop solutions that meet their requirements.
Requirements:
  • Three to five years of experience in delivering learning solutions, facilitation, and/or design in a patient-centric environment.
  • Regulated Health Professional preferred.
  • Previous experience in applying adult learning principles.
  • Proven excellent presentation and group facilitation skills.
  • Demonstrated focus on providing innovative solutions to meet the needs of our learners.
  • Knowledge of, and demonstrated experience in Case Management preferred.
  • Knowledge of, and demonstrated experience in RAI training preferred.
  • Post-secondary education in Adult Education preferred.
  • Previous experience in designing, delivering, and evaluating customer service training is preferred.
  • Knowledge of, and demonstrated experience in Change Management preferred.
  • Knowledge of and adherence to all HCCSS policies, procedures, and relevant administrative practices.
  • Knowledge of HCCSS patient services strategies, objectives, priorities, and programs.
  • Practical knowledge of Long Term Care Act, Substitute Decisions Act, Placement Regulations, and Health Care Consent Act.
  • Good knowledge of community resources (e.g., services and programs).
  • Strong understanding and commitment to quality programs and best practices.
  • Understanding of HCCSS Central West stakeholders, patient service delivery frameworks and methods, and overall issues and priorities within the health care sector.
  • Excellent working knowledge of patient database systems.
  • Successful completion of RAI-HC competency modules.
  • Proven facilitator experience with excellent communication skills (written/documentation and verbal).
  • Strong relationship-building skills and maintains positive working relationships with external and internal contacts.
  • Experience effectively working with multiple stakeholders to gain understanding, determine need, and build learning solutions.
  • Excellent critical thinking and decision-making skills.
  • Solid ability to use MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.).
  • Highly detailed with strong organizational, time management, prioritization, planning, and multi-tasking skills.
  • Flexible, adaptable, and responsive to change.
  • Accountable for own actions and decisions.
  • Self-directed with the ability to work independently.
  • Excellent understanding of communication in education and training.
  • Courteous and respectful in all interactions as well as able to work positively and collaboratively within a team environment.
  • Strong negotiation, problem-solving, effective listening, and facilitation skills.
  • Ability to maintain confidential information.
  • Empathy to sensitive issues.
  • Ability to communicate in French or another language an asset.
What We Offer:
  • Attractive comprehensive compensation packages and benefits.
  • Valuable development opportunities.
  • Membership in a world-class defined benefit pension plan.
About Us:

We are Home and Community Care Support Services, committed to delivering responsive, accessible, integrated, patient-centred care to every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams to achieve our mission.

We are committed to a culture of equity, inclusion, diversity, and anti-racism, and we welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

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