IT Technical Advisor

1 month ago

Halifax, Nova Scotia, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, we're looking for a skilled IT Technical Advisor I to join our team. As a key member of our IT department, you'll play a crucial role in ensuring the smooth operation of our technological systems.

About the Role

We're seeking an experienced IT professional with a strong background in technical support and problem-solving. Your primary responsibilities will include:

  • Providing technical guidance and support to users, analyzing their needs, and implementing solutions to ensure the proper functioning of our technological operations.
  • Utilizing service management tools and change control procedures to resolve issues, reduce incidents, and accelerate incident recovery time.
  • Supporting our middleware and complex application environments.
  • Providing specialized support for our telephony infrastructure.
  • Planning, installing, configuring, and upgrading software components to optimize their use.
  • Building and maintaining excellent interdepartmental collaborative working relationships.
  • Supporting our operations optimization strategy by recommending and promoting self-service activities and migrating event management to end-users.
  • Contributing to end-user reference manuals by documenting processes to improve efficiency and knowledge transfer.
  • Assisting in the training and transfer of knowledge or specialized skills to other team members when required.
  • Embracing change, supporting our vision, direction, and collaboration with team members.
  • Assisting Senior Technicians with various tasks, such as ordering, onboarding, projects, workflow management, and travel to and work from various Intact locations as required.

What You Bring to the Table

We're looking for an individual with:

  • A university degree or college diploma in a related field or equivalent education and experience.
  • An understanding of ITIL methodologies, with ITIL v3 certification desirable.
  • 1-3 years of experience in the end-user technical domain, supporting end-user services, products, and solutions.
  • One year of experience in all aspects of IT Incidents and Problem Management activities.
  • A sound understanding of networks, platforms, products, and tools, and how they interact, deliver services to end-users, and relate existing measurements and indicators.
  • Demonstrated ability for end-user support and customer service skills and managing client expectations.
  • Demonstrated ability to respond promptly, thoughtfully, and effectively to changing priorities and situations.
  • Superior knowledge of the Problem Management Process.
  • Demonstrated leadership and coordination skills combined with the ability to create and maintain a sense of urgency across all resolver groups and drive and resolve incidents in a high-pressure, dynamic, real-time environment.
  • Strong problem-solving capabilities and maintaining a methodical and calm approach while working under stressful situations.
  • Excellent group communication skills, including leading discussions, briefing sessions, forums, and telephone conferences.
  • Capacity to influence outcomes, attain results, drive issues to closure, set high standards of performance, and pursue challenging goals.
  • No Canadian work experience required, but must be eligible to work in Canada.

What We Offer

As a permanent member of our team, you'll enjoy:

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • The possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different, and how you contribute to your community should be just as unique.

We Are an Equal Opportunity Employer

At Intact Financial Corporation, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

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