Multilingual Program Coordinator

1 month ago


Toronto, Ontario, Canada CMG Marketing Full time
Job Description

CMG Marketing is seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team. Our company is dedicated to helping our clients achieve their program goals and objectives. The successful candidate will provide administrative and operational support to our programs and clients while delivering exceptional customer service.

Responsibilities
  • Communicate in both English and French with clients, stakeholders, and team members.
  • Assist in the day-to-day administration of programs, including data entry, tracking, and reporting.
  • Answer and handle customer inquiries, complaints, and issues in a professional and timely manner.
  • Manage and monitor program schedules, ensuring timely execution and delivery of all program components.
  • Support the development and implementation of programs, including all administration and reporting.
  • Maintain accurate and up-to-date program files, records, and databases.

Requirements

  • 2+ years of experience in program administration or customer service.
  • Related Diploma.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and ability to build and maintain positive relationships with clients, stakeholders, and team members.
  • Ability to work independently, as well as part of a team, in a fast-paced, deadline-driven office environment.
  • Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.


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