Multilingual Insurance Coordinator

3 days ago

Toronto, Ontario, Canada Recrute Action Full time
Overview
Our client in the insurance industry seeks a highly skilled Multilingual Insurance Coordinator to support their Affinity Markets division. This contract position has the possibility of extension or conversion to a full-time role, depending on business needs.

Salary
$23.36 per hour for a 6-month contract with potential permanent employment.

About the Job
This is a hybrid work opportunity with 37.50 hours per week, including overtime as required. The successful candidate will be responsible for coordinating new business and underwriting processes for various insurance products, such as Term Life, Health and Dental, Disability, Personal Accident, and Critical Illness. You will build and maintain strong relationships with brokers, advisors, and clients.

Responsibilities
- Create and maintain strong working relationships with brokers, advisors, and plan administrators, serving as a reliable point of contact for new business and underwriting inquiries.
- Conduct quality reviews of underwriters' completed files, ensuring decisions are documented and processed according to internal guidelines.
- Maintain proactive communication with customers to provide tailored service updates.
- Handle outbound calls or correspondence to follow up on outstanding requirements and resolve complex service inquiries.
- Approve and implement accepted client offers that do not require further underwriting.
- Manage pending business by reviewing regularly and ensuring timely processing of requirements.
- Manage vendor orders and inquiries for outstanding medical requirements.
- Update Medical Information Bureau (MIB) reporting codes and run manual MIB reports as needed.
- Provide backup support to other New Business staff as required.

Requirements
- Post-secondary graduate or equivalent business experience.
- 3+ years of experience in an administrative or customer service role, preferably within the insurance industry.
- Intermediate life insurance knowledge, working toward achieving LOMA and/or ACS designations.
- Bilingual in English and French (spoken and written) to support clients in both languages.
- Proficient in using Microsoft Office Suite, New Business Mainframe systems (NBUS, CAPSIL, LH), and AWD Imaging system, with proficient keyboarding skills.
- Strong knowledge of Affinity products and functions handled in New Business and Underwriting, as well as various distribution channels.
- Good understanding of new business and underwriting guidelines, workflows, and processes.
- Strong attention to detail and ability to investigate unclear or incomplete instructions and requests.
- Effective organizational and prioritization skills, able to handle high work volumes, multiple priorities, and short deadlines.
- Strong written and verbal communication skills—clear, concise, and customer-focused.
- Ability to handle escalating calls professionally and take ownership of resolutions.
- Good interpersonal skills, positive attitude, and sensitivity to confidential client information.
- Ability to make decisions within published guidelines and know when to refer issues to senior staff.

Benefits
The salary of $23.36 per hour is competitive, and the 6-month contract offers the possibility of extension or conversion to a full-time role. Additionally, you will have the opportunity to work in a dynamic and professional environment with a passionate and inclusive team.

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