Customer Service Representative

1 month ago

Sudbury, Ontario, Canada Reliable Cleaning Services Full time
Job Title: Order Desk Agent

We are seeking a highly organized and detail-oriented Order Desk Agent to join our team at Reliable Cleaning Services.

Job Summary:

The Order Desk Agent will be responsible for providing exceptional customer service, answering inquiries, and addressing customer complaints in a fast-paced environment.

Key Responsibilities:
  • Customer Service: Answer written and oral inquiries, address customer complaints or concerns, and provide information to customers.
  • Order Processing: Arrange for billing for services, explain the type and cost of services offered, and issue receipts and other forms.
  • Record Keeping: Maintain records and statistics, and obtain and examine all relevant information to assess client feedback, enquiries, and complaints.
  • Communication: Explain procedures, risks, and benefits to clients, and consult with clients after sale to provide ongoing support.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years.
  • Computer Skills: Internet, MS Excel, MS Outlook, MS Word, MS Office, and Electronic mail.
Work Environment:

The Order Desk Agent will work in a fast-paced environment with a team of 1 to 2 people. The ideal candidate will have excellent oral communication skills, be organized, and have a quick learner mentality.

What We Offer:

Reliable Cleaning Services is committed to creating a welcoming work environment for all employees. We offer support for newcomers and refugees, including foreign credential recognition and diversity and cross-cultural trainings. We also provide on-the-job training tailored to youth and cultural competency training for Indigenous workers.

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