Customer Service Representative

2 days ago


Sudbury, Ontario, Canada Reliable Cleaning Services Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Reliable Cleaning Services. In this role, you will be responsible for answering written and oral inquiries, addressing customer complaints, and providing information to customers. You will also be responsible for arranging billing, explaining services offered, and maintaining records and statistics. Additionally, you will be required to consult with clients after sale to provide ongoing support and maintain and manage digital databases.

Key Responsibilities:

  • Answer written and oral inquiries and provide information to customers
  • Address customer complaints and concerns
  • Arrange for billing and explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Consult with clients after sale to provide ongoing support
  • Maintain and manage digital databases

Requirements:

  • Secondary (high) school graduation certificate
  • 1 to 2 years of experience in a call centre environment
  • Excellent oral communication skills
  • Efficient interpersonal skills
  • Initiative and ability to work under pressure

Working Conditions:

  • Fast-paced environment
  • Attention to detail
  • Ability to work under pressure


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