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Administrative Coordinator
2 months ago
As an Operations Administrative Assistant at Marriott International, you will play a vital role in supporting the Guest Services Director and department heads in implementing and utilizing administrative and operational tools, processes, and practices to ensure the effectiveness and efficiency of day-to-day operations. You will serve as the point of contact and liaison within the company, fostering harmonious and professional relationships with all departments.
Key Responsibilities:- Develop and/or update processes and tools for monitoring day-to-day hotel operations to ensure efficiency and effectiveness.
- Collaborate with leaders on all operational procedures and contribute to the development and/or update of operational policies and procedures.
- Utilize Qpower and other systems to support the team in increasing departmental scores and champion the BLT program, assisting with trainings for new hires and managers.
- Monitor software applications for requests, display summaries for groups, and purchase supplies using the P-Card for operational needs.
- Ensure timely requests for work cell phones, office supplies, and create badges.
- Present in operational meetings to take minutes and assist the Guest Services team with administration of daily operations, including coordinating guest satisfaction survey results and comments, adding customer feedback to GXP, and managing gift shop inventory.
- Coordinate invoice payments for all departments and create micro-reports for restaurant, cafe, and room service, including reviewing purchase orders via Hotshop.
- Support the restaurant and banquet team with recurring purchase orders, create cocktail lists, and book for bartenders, updating menu changes by monitoring inventory.
- Assist the kitchen team in keeping requisition sheets up to date and creating usage logs for menu items, updating product prices from food suppliers, and labeling codes for food storage.
- Standardize purchase order processes for all departments and streamline the process.
- Ensure adherence to trainings on software application tools and resources, including Micros, Marsha-PMS, Clear Sky, Hot Shoppers, and the BLT program.
- Partner with department heads to maintain the best internal customer service and coordination.
- Maintain harmonious and professional relationships with all departments.
- Communicate clearly and professionally with others.
- Adapt to changing priorities and manage multiple tasks in a fast-paced environment.
- Demonstrate attention to detail and proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Exhibit the highest level of integrity and transparency.
- Develop strong interpersonal skills to work effectively with multifunctional teams.
- Experience in a hospitality organization is an asset.
We are seeking individuals with exceptional interpersonal, organizational, and communication skills who can successfully multitask in a fast-paced environment, are proactive, creative, and enjoy working in a team environment. A high school diploma or GED, with 2-3 years of experience in hotel operations, management, or a related field, or a 4-year degree from an accredited university in Hotel Management, Hospitality, Business Administration, or a related major, with 1 year of experience in the food and beverage, culinary, event management, or related field, is required.
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing accommodations to job applicants needing assistance and are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
