Ecommerce Operations Manager

2 days ago


Gatineau, Quebec, Canada Walmart Canada Full time
Job Description

The Ecommerce Operations Manager is responsible for providing customer service by assisting customers with their shopping needs. This involves contributing to the overall processes for Online Grocery and Walmart.ca, directly and through follow-up with team members. The Associate will function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns.

Key Responsibilities
  • Participates in the training and development of all ecommerce associates.
  • Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
  • Check email and AMP+ for Action Items.
  • Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day.
  • Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.
Benefits

We offer a competitive salary range of $50,000 - $70,000 per year, depending on experience, plus benefits and opportunities for advancement.

Primary Location: 51 De La Gappe Blvd, Gatineau, QC J8T 0B5, Canada


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