Bilingual Sales Representative

1 month ago

Sydney, Nova Scotia, Canada MCI, LC Full time

Job Summary

MCI is seeking a highly motivated and customer-focused Bilingual Cable Sales Agent to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients across the country.

Key Responsibilities

  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Requirements

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

Conditions of Employment

  • Must be authorized to work in the country where the job is based
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
  • Must be willing to submit to drug screening

Compensation Details

MCI offers competitive compensation and total rewards, including paid time off, paid holidays, and paid training opportunities. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn monetary incentives and prizes, including computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

Benefits

  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

MCI and its subsidiaries are committed to providing reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

Diversity and Equality

MCI and its subsidiaries are an equal opportunity employer and welcome diversity in the workplace. We believe that diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

  • Bilingual Sales Representative

    1 month ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job OverviewMCI is seeking a highly motivated and bilingual sales professional to join our team. As a Bilingual Sales Representative, you will be responsible for developing relationships with our partners' clients and providing solutions to their needs.Key ResponsibilitiesCommunicate effectively with Spanish-speaking customers to understand their needs and...

  • Spanish Bilingual Sales Representative

    1 month ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job Title: Spanish Bilingual Sales RepresentativeAt MCI, we are seeking a highly motivated and customer-focused Spanish Bilingual Sales Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Handle inbound and outbound...

  • Bilingual Customer Service Representative

    1 month ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job Title: Bilingual Call Center RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound customer inquiries, and resolving customer issues in a...

  • Bilingual Customer Service Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Bilingual Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at Mass Markets. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving...

  • Bilingual Customer Service Representative

    1 month ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job Title: Bilingual Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and...

  • Bilingual Sales Representative

    3 weeks ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Position OverviewBilingual Sales Inside ProfessionalMCI, LC is seeking a highly motivated Bilingual Sales Inside Professional to join our team. As a key member of our sales team, you will be responsible for developing and maintaining relationships with our clients, providing exceptional customer service, and driving sales growth.About the RoleAs a Bilingual...

  • Bilingual Call Center Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job OverviewMass Markets is seeking a highly motivated and customer-focused individual to join our team as a Bilingual Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and promoting our products and services.Key ResponsibilitiesHandle...

  • Bilingual Customer Service Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Bilingual Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at Mass Markets. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and...

  • Bilingual Call Center Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Bilingual Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bilingual Call Center Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and promoting our products...

  • Bilingual Customer Service Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job OverviewMass Markets is seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our commercial and public sector clients.Key ResponsibilitiesHandle inbound and outbound...

  • Bilingual Support Representative Opportunity

    6 days ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    ROLE OVERVIEWWe are seeking highly motivated and skilled bilingual support representatives to join our team at Mass Markets. As a bilingual support representative, you will be the face of our company, providing exceptional customer service and support to our clients. About the JobThis is an exciting opportunity to work in a fast-paced environment, where no...

  • Bilingual Call Center Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Call Center Representative. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesHandle inbound and outbound customer calls in a professional and courteous...

  • Sales Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Sales RepresentativeWe are seeking a highly motivated and results-driven Sales Representative to join our team at Mass Markets. As a Sales Representative, you will be responsible for making outbound calls to customers and prospects to sell our products and services.Key Responsibilities:Make outbound calls to customers and prospects to sell our...

  • Bilingual Customer Service Representative

    2 weeks ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job OverviewWe are seeking a talented Bilingual Customer Service Representative to join our dynamic team. In this role, you will be responsible for delivering exceptional customer experiences through personalized support. Your strong communication skills and bilingual abilities will enable you to successfully interact with customers from diverse...

  • Sales Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Sales RepresentativeJob Summary:We are seeking a highly motivated and results-driven Sales Representative to join our team at Mass Markets. As a Sales Representative, you will be responsible for identifying and pursuing new business opportunities, building and maintaining relationships with existing clients, and driving sales growth through...

  • Sales Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Sales RepresentativeJob Summary:We are seeking a highly motivated and results-driven Sales Representative to join our team at Mass Markets. As a Sales Representative, you will be responsible for making outbound calls to customers and prospects to sell our products and services.Key Responsibilities:Make outbound calls to customers and prospects to...

  • Bilingual Sales and Customer Service Representative

    5 days ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Role OverviewAt MCI, we're seeking a highly motivated and customer-focused Bilingual Sales and Customer Service Representative to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer experiences, selling new products and services, and resolving customer issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    POSITION OVERVIEWSALES AND TELESALES REPRESENTATIVEMCI helps clients deliver exceptional customer experiences across the globe. We are currently seeking Sales and Telesales Representatives to join our team. As a Sales and Telesales Representative, you will be responsible for interacting with customers and selling our products and...

  • Sales Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Sales Representative to join our team. As a Sales Representative, you will be responsible for building and maintaining relationships with customers, identifying new business opportunities, and driving sales growth.Key ResponsibilitiesDevelop and execute sales strategies to achieve sales...

  • Sales Representative

    1 month ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job OverviewMass Markets is seeking a highly motivated and customer-focused Sales Representative to join our team. As a Sales Representative, you will be responsible for building and maintaining relationships with customers, identifying sales opportunities, and providing exceptional customer service.Key ResponsibilitiesDevelop and execute sales strategies to...