Bilingual Customer Service Representative

1 month ago


Sydney, Nova Scotia, Canada MCI, LC Full time

Job Title: Bilingual Customer Service Representative

Job Summary: We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.

Responsibilities:

  • Handle inbound and outbound calls in a courteous and professional manner
  • Provide solutions to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve customer issues and provide excellent customer service
  • Meet or exceed performance metrics and quality standards
  • Participate in ongoing training and development to improve customer service skills and knowledge

Requirements:

  • High school diploma or equivalent required
  • 1+ year of customer service experience in a call center environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Fluency in English and Spanish (or other languages as required)

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply: If you are a motivated and customer-focused individual with excellent communication and problem-solving skills, please submit your application, including your resume and cover letter, to our website.



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