Digital Experience Manager

3 weeks ago

Toronto, Ontario, Canada BMO Full time

BMO is seeking a seasoned Digital Product Strategy Manager to drive the design and delivery of digital experiences for commercial banking customers. This key role will be responsible for ensuring customer-centricity in plans, designs, and development that digitally enables customers.

About the Role

As a Digital Product Strategy Manager, you will leverage customer insights to define and prioritize customer experience goals. You will work closely with cross-functional teams to integrate technology across multiple channels, business groups, geographies, and customer segments, ensuring alignment with business objectives.

Key Responsibilities
  • Develop and manage a multi-year vision, strategy, and roadmap for designated portfolios by prioritizing customer feedback and data-driven insights.
  • Monitor and prioritize issues related to customer experience, process performance, and other key metrics for the portfolio.
  • Makes recommendations to senior leaders on strategy and new initiatives based on an in-depth understanding of the business/group.
  • Lead digital initiatives from conception to launch by communicating business requirements, partnering with technology partners, and supporting change management.
  • Deliver key initiatives in alignment with the roadmap, defining clear outcomes and goals with associated KPIs/Metrics.
Requirements
  • Typically, 5-7 years of relevant experience and post-secondary degree in a related field or equivalent combination of education and experience.
  • Possession of passion for emerging technologies and innovative approaches to solve complex problems.
  • Expertise in designing digital experiences for B2B customers, especially in areas like onboarding, servicing, payment issuance, and account management.
  • A high level of curiosity, comfort with ambiguity, and willingness to challenge the status quo.
What We Offer

BMO offers a total compensation package that includes a salary range of $74,800.00 - $138,600.00 and benefits such as health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

We are committed to an inclusive, equitable, and accessible workplace where everyone feels valued, respected, and heard. Accommodations are available on request for candidates participating in all aspects of the selection process.

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