Business Operations Specialist

1 week ago


Montreal, Quebec, Canada Manulife Insurance Malaysia Full time

Job Overview

We are seeking a highly skilled Business Operations Specialist to join our team at Manulife Insurance Malaysia.

About the Role

This is a key position responsible for ensuring the timely and accurate processing of investment transactions and related trade life cycle events.

The successful candidate will be accountable for providing day-to-day direction and distribution of workflow to staff, as well as timely resolution of transactional issues.

The role also involves supporting Investment Operation's various central initiatives and special projects.

Key Responsibilities

  • Be responsible for the timely, accurate, and completeness of investment and trades processing of North American and International investment transactions for General Accounts into the investment book of record including but not limited to exceptions, and manual workaround processes.
  • Lead or assist in the resolution of transaction processing issues, which may involve contacting various Portfolio Managers, International and Third Party Investment Offices and Investment Systems as well as other business divisions.
  • Ensure data integrity on data elements and generation of proper forecasts and accounting on investments including, but are not limited to, fixed income, equities, Money Market, Asset-backed, Interest-only, and Private Placements.
  • Work with Portfolio Managers, International and Third Party Investment Offices as well as other business divisions on developing new procedures and controls; establish and control all procedures to ensure integrity of data.
  • Work closely with the General Account Operations Support Team and other teams on implementation of new initiatives that affect Securities Operations. This includes but not limited to process documentation, training, execution, and working with internal/external clients impacted by the changes.
  • Identify areas of opportunity through analysis and develop improved workflow leading to operational improvement and efficiency.
  • Adhere to established SOX documentation and controls and ensure all daily tasks risks/controls are followed and reviewed as per procedures established for team.
  • Assist the Manager, Transaction Management, with the performance of all activities related to staff development, including training, coaching, motivating, and performance assessment.

Required Skills and Qualifications

  • Minimum 5 years relevant experience in a back office environment with an emphasis on securities processing, people management experience is an asset.
  • Successful completion or enrolment of the Canadian Securities Course or equivalent is an asset.

Preferred Skills and Qualifications

  • Work experience with Life Insurance Operational General Accounting processes is an asset including Excellent knowledge and current understanding of securities instruments, settlements, foreign exchange, banking processes, investment accounting principles and related systems/processes.
  • Solid understanding of investment accounting principles is preferred.
  • Intermediate MS Office Suite knowledge most especially MS Excel and MS Word.

Benefits

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. The estimated salary for this role is $60,000 - $80,000 per annum, depending on qualifications and experience. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve.

About Us

At Manulife, we embrace our diversity and strive to create an inclusive work environment that fosters growth and success for all employees.



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