Dedicated Customer Experience Specialist

2 weeks ago


Toronto, Ontario, Canada CT Bank Full time

About Us

At CT Bank, we strive to provide exceptional customer service to Canadians from coast-to-coast.

We are currently looking for individuals who are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

Our team is dynamic and ever-evolving, with a strong focus on supporting individual well-being and personal needs. We empower our teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

This role is open to applicants residing in Ontario.

What You'll Do:

  • Respond to a wide range of telephone inquiries from Canadian Tire Bank card members while driving an exceptional customer experience.
  • Offer products and services to our customers solidifying their relationship with us, driving sales and business goals.

Key Responsibilities:

  • Conduct primarily outbound calls to our customers offering guidance and assistance to satisfy delinquency of accounts.
  • Review individual credit card transactions identified to be at risk for fraud losses and initiate appropriate actions to mitigate losses to the organization, ensuring customer account(s) and personal information are managed in a professional and confidential manner.

Salary: $45,000 - $60,000 per year

Why Choose Us:

  • Award-winning team with a commitment to customer satisfaction.
  • Hybrid work arrangement allowing flexibility between working on-site and remotely.


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