Strategic Operations Director

4 weeks ago


Montreal, Quebec, Canada Tbwa ChiatDay Inc Full time

As the Director of Operational Excellence and Change Management, you will play a pivotal role in driving operational efficiency and championing continuous improvement within Service Operations. Reporting to the SVP, Service Operations, you will lead the Operational Excellence function, focusing on optimizing operational processes and aligning them with the company's broader objectives.

Operational Excellence Leadership:
  • Develop and implement strategies to enhance operational efficiency, including process improvements and change management initiatives.
  • Manage the Continuous Improvement process, ensuring opportunities are identified, prioritized, and their impact is tracked.
  • Serve as a key leader in change management, fostering ongoing clarity and understanding of operational processes within and outside of Service Operations.
Strategic Direction and Leadership:
  • Lead key projects and initiatives to support Service Operations priorities, such as creating exceptional provider and member experiences.
  • Analyze quantitative and qualitative data to inform the strategic direction of the function, utilizing surveys, workshops, and internal data analysis.
  • Implement cross-functional initiatives, ensuring buy-in and collaboration with key stakeholders.

Requirements:

  • 5–10 years of relevant work experience and an MBA (Master of Business Administration) preferred.
  • Exceptional stakeholder management skills, with the ability to influence at all organizational levels.
  • Conceptual and strategic thinking, supported by data-driven decision-making.
  • Hands-on experience in transformation, operations management, or process optimization (a plus).
  • Experience with project management (a plus).
  • Dialogue offers a hybrid work approach, unlimited access to its programs, and a custom learning program.
  • Short and long-term incentive plans are available.
  • Qualifying employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution.

About Dialogue

Dialogue is the #1 virtual care provider in Canada, offering exceptional online health and wellness programs to organizations.

Impact
Community
Growth



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