Sales Counter Representative

1 month ago

London, Ontario, Canada Marks Supply Inc Full time

About Us:

Marks Supply Inc. is a rapidly growing company with a strong commitment to providing exceptional customer service and maintaining a highly educated and knowledgeable team of employees.

We offer a dynamic work environment that encourages learning and personal growth, with a variety of exciting career opportunities in Inside and Outside Sales, Warehouse roles, and Showroom Consultants.

Perks of being on the team:

  • Career development
  • Education Assistance program
  • Comprehensive Group Benefits
  • Employee Assistance program
  • Product discounts
  • Ongoing professional development

The Role:

This position is client-focused, knowledgeable of the industry, and committed to establishing and maintaining excellent service and placing orders accurately in the computer system.

Key accountabilities include:

  • Utilize product knowledge to recommend alternatives to customers if their initial request cannot be met; upsell whenever possible.
  • Communicate with Purchasing to ensure they are up to date with time requirements of orders, and alerting them of large orders that may deplete inventory.
  • Organize customer orders for pick up at the counter/Process counter returns.
  • Assist warehouse with order-picking, receiving, shipping or put away as needed.
  • Ensure that the Counter Zone is replenished daily.
  • Participate in counter promos, preparing showroom for counter days and change over monthly specials, including pricing and displays.
  • Participate in pager duties and Saturday counter shifts as scheduled.

About You:

  • 2-3 years product knowledge experience in the Plumbing and/or HVAC sector.
  • Excellent interpersonal skills and commitment to customer service to develop and maintain mutually beneficial relationships with our suppliers and customers.
  • Excellent organizational skills to effectively prioritize tasks and maintain an abundance of paperwork.
  • Ability to meet strategic goals and objectives with little supervision.
  • Ability to work in a fast-paced, team environment with high pressure for results.
  • Ability to exercise sound judgment, analyze the importance of situations and respond appropriately.
  • Good working knowledge of all areas of the ERP (Eclipse) systems.
  • Ability to utilize standard office equipment including computer, phone, copier, fax, etc.

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