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Technical Support Specialist

4 weeks ago

Calgary, Alberta, Canada Hygge Energy Inc Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Hygge Energy Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities
  • Respond to user inquiries and provide solutions to technical issues
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience
  • Consulting firm work setting
  • Excellent oral and written communication skills
  • Ability to work in a fast-paced environment
  • Strong initiative and judgment skills
  • Organized and efficient interpersonal skills
  • Team player with a client-focused approach
Work Environment

Our team at Hygge Energy Inc. is a dynamic and fast-paced environment that requires strong technical skills and excellent communication abilities. As a Technical Support Specialist, you will be working in a consulting firm setting, providing technical assistance to users and participating in the redesign of applications and software.