Hotel Operations Assistant
4 weeks ago
Job Title: Hotel Operations Assistant
Job Summary: We are seeking a highly motivated and organized Hotel Operations Assistant to join our team at Hampton Inn & Suites by Hilton Edmonton NW/St. Albert. As a key member of our operations team, you will be responsible for assisting in the daily management of our hotel, ensuring seamless guest experiences, and contributing to the overall success of our property.
Key Responsibilities:
- Assist in the development and implementation of policies and procedures for daily operations
- Recruit and hire staff, ensuring a high-performing team
- Supervise staff, providing guidance and support to ensure excellent guest service
- Conduct performance reviews, identifying areas for improvement and growth
- Negotiate with clients for the use of facilities, ensuring mutually beneficial agreements
- Perform front desk duties, providing exceptional guest service and resolving issues promptly
- Arrange for and oversee maintenance activities, ensuring a clean and safe environment
- Enforce policies and procedures, maintaining a high level of compliance
- Address customers' complaints or concerns, resolving issues in a professional and courteous manner
Requirements:
- 1-2 years of experience in hotel operations or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Basic computer skills, including Microsoft Office and central reservation systems
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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