Senior Customer Service Representative

1 week ago


Oakville, Ontario, Canada GoodLife Fitness Full time

Senior Customer Service Representative Job Description

About the Role:

We are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our team at GoodLife Fitness. As a Senior Motivator, you will be the face of our brand, delivering exceptional experiences and serving as the primary point of contact for our members and prospective members.

Key Responsibilities:

  • Motivate and encourage members to achieve their fitness goals
  • Provide exceptional customer service, greeting and welcoming members in a warm and friendly manner
  • Handle member inquiries and concerns with professionalism and courtesy
  • Book appointments and manage club supply inventory
  • Have knowledge and ability to sell and answer questions regarding memberships and services
  • Adhere to and promote monthly marketing initiatives
  • Manage equipment maintenance and repair logs
  • Run club errands and conduct bank runs
  • Plan and organize club events

What We Offer:

  • Ongoing training and development to ensure a long and successful career path
  • Unlimited growth potential in sales and management
  • Rewards through monthly incentives and contests
  • A fun and energetic atmosphere to come to every day

Compensation:

$19.70 - $21.20

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